Terms And Conditions

Please read the important information below.

The general conditions of use constitute the Agreement ("Agreement") between the client ("Client") and Instant-Alert ("Instant-Alert"), the Instant-Alert medical alert system provider and all related products or services ("Service"). When you activate your subscription to our Service, you accept our terms and conditions of service.

  1. SERVICE: Instant-Alert provides a monthly subscription to a premium medical system alert. The service includes equipment rental in accordance with the applicable subscription and a connection to the emergency contact center, open 24 hours a day, 7 days a week. The delivery of equipment included with the subscription is provided at no cost to the client.

Instant-Alert cannot be held liable for any damage to the device or the equipment resulting from an accident, misuse, neglect, mishandling, alteration or modifications by the client, the user or any other person.


In the event of a manufacturing defect or malfunction upon reception, Instant-Alert agrees to replace the device free of charge.


It is the client's responsibility to have any damage caused by accident, by negligence or any other reason to the rental equipment repaired, at the client’s expense, as well as the maintenance of the equipment.

The client may not relocate the rental equipment without first notifying Instant-Alert in writing.


It is the responsibility of the client to maintain a current contact list.

  1. TERMS OF SERVICE: Instant-Alert is a service provided with no contract. The service is effective from the activation date to the date of cancellation of the service. The service is automatically renewed every month, unless the client makes a cancellation request.

  1. SERVICE CANCELLATION: The client can, at any time cancel its subscription by filling a cancellation form, available by dialing 1-833-910-2772 or by contacting customer service online [email protected] The cancellation of the service will take effect at the date appearing on the cancellation form. All excess payments will be reimbursed to the client in accordance with the billing cycle and cancellation date. Equipment returns must be made within the 30 days following the cancellation date, failing to do so will lead to the charging of the value of the equipment to the client’s credit card associated to the client’s account. The procedure for returning equipment is communicated following the cancellation request.

  1. PAYMENT: The client agrees to pay a monthly fee and all taxes related to their chosen subscription type. Instant-Alert informs the client of the fees and taxes before the first billing and the same payment will be collected monthly on a recurring basis as pre-authorized by the client at the time of subscription. Payment must be made in advance monthly before receiving the Services. Instant-Alert is authorized to charge fees using the credit card provided by the client at account creation. The client must inform Instant-Alert of any changes to the payment information. Fees and taxes may change on the subscription renewal date, if the client changes subscription type, or if Instant-Alert communicates an annual increase in fees, or if required by law.

In the event that the client defaults in making any payment on the due dates stipulated in this Agreement or subsequent engagements, or in the events the client is declared bankrupt, upon giving a twenty- four (24) hours notice Instant-Alert may cease servicing the client, without prejudice to Instant-Alert rights to collect any charges which may have incurred or may be incurred hereunder.

  1. INSTANT-ALERT’S COMMITMENT TO ITS CLIENTS AND END-USERS : Instant-Alert is a reliable state-of-the-art emergency response system. The people behind the system are professionals, trained to respond to emergencies calmly and care for the well being of the end-users of the Service. Instant-Alert is committed to making reasonable efforts to support all of its users.

It is understood and agreed that Instant-Alert is in no way an insurer, that the client may, at its discretion, contract insurances.

The client agrees that Instant-Alert shall not be liable for the loss or damage due directly or indirectly to any occurence or consequence there from, which the service is designed to detect or avert.

If Instant-Alert was found liable for loss or damage due to a failure on the part of Instant-Alert, in any way, its liability shall be limited to $ 250, which sum shall be paid and received as liquidated damages and not as a penalty, and this liability shall be exclusive. Under no circumstances shall Instant-Alert be liable for any special, indirect or consequential damages. The provisions of this paragraph shall apply in the event that loss or damage, irrespective of cause or origin, result directly or indirectly to persons or property from the performance or non-performance of the obligations set forth by terms of this Agreement or from negligence of fault of Instant-Alert, its agents or employees.


  1. LEGAL LIMITATION OF LIABILITY: Agents at the Intervention Center, Instant-Alert, its officers and employees, cannot be held responsible for any consequences of any kind, including, but not limited to: i) service disruption generated by an act of Nature (fire, flood, earthquake, storm, hurricane, natural disaster), a terrorist act, a power outage, a disruption of telephone or cellular services, or any other event outside of Instant-Alert’s control. ii) claims, actions, procedures, damages and losses resulting from errors or omissions in the personal information provided by the client. iii) delays in the response time by emergency services, or for the lack of response from local emergency services. iv) damage of any kind, including, property damage, bodily injury, loss of business or damage caused by or related to the equipment, its manufacture, installation, or operation.

  1. CLIENT RESPONSIBILITIES: The client must provide up-to-date payment information or the service will be interrupted. The client must provide a contact list and an end-user health record up to date, and any change to these forms must be communicated to Instant-Alert so that the central office may use the most recent information during an intervention. The client must follow the instructions included with the equipment to ensure that the equipment is properly installed, and if there are any questions, Instant-Alert customer service should be contacted. In case of system failure during periodic tests or otherwise defined, the client must notify client service so that the situation is corrected. The client must also replace the equipment's batteries at their own expense.

* Two-way voice communication: Instant-Alert receives signals sent by the equipment via users' telephone lines. The client must therefore ensure that he/she has a functional telephone line, otherwise Instant-Alert will be unable to provide the maximum monitoring service. If a technical problem occurs on the telephone line or if the line is busy, the client acknowledges that the intervention center will be unable to contact the user using the two-way communications system of the emergency equipment.

* Advanced fall detection: The client of this service accepts that it is impossible to ensure that 100% of falls will be detected by the system.

  1. FEES AND FINES: The client accepts that emergency services sent to the home following an intervention from our emergency contact center can use various means, including force, to enter and respond to the emergency. Instant-Alert can in no way be held liable for damages arising from this intervention.

  1. DAMAGE DURING INTERVENTION: Following a false alarm, regardless of the reason for the trigger, the costs and/or taxes imposed by the fire department, paramedics or other services are the sole responsibility of the client or of its insurer.

  1. RETURNS: Returns, whatever the reason, must be sent by mail to the following address: Instant-Alert, 9494 boul. Saint-Laurent, Suite #1014, Montreal, QC H2N 1P4.

The client agrees to keep the box in which the equipment is received. When returning the equipment, it must be in its original box and the return will be at the client's expense.

  1. Instant-Alert shall have the right to assign the Agreement to any other person, firm of corporation without notice to the client. This Agreement cannot be transferred by the client, except upon prior written consent by Instant-Alert.

  1. MISCELLANEOUS: The parties agree that this agreement be drawn up in English and accept that the laws of Quebec and Canada apply. All amounts expressed in this agreement are expressed in Canadian dollars. This agreement constitutes the entire agreement between the Client and Instant-Alert.There are no verbal conditions or representations modifying any of the terms hereof.

  1. The client confirms that he has read this contract, that he accepts the conditions attached to it and that verification tests of the proper functioning of the device will be carried out.

  1. The client agrees to verify that the device is functioning properly on a regular basis.

** PLEASE TEST YOUR DEVICE MONTHLY**