Terms And Conditions
Please read the important information below.
The general conditions of use constitute the
between the client ("Client")
and Instant-Alert ("Instant-Alert"),
the Instant-Alert medical alert system provider and all related
products or services ("Service").
When you activate your subscription to our Service, you accept our
terms and conditions of service.
SERVICE: Instant-Alert provides a monthly
subscription to a premium medical system alert. The service includes
equipment rental in accordance with the applicable subscription and
a connection to the emergency contact center, open 24 hours a day, 7
days a week. The delivery of equipment included with the
subscription is provided at no cost to the client.
Instant-Alert cannot be held liable for any
damage to the device or the equipment resulting from an accident,
misuse, neglect, mishandling, alteration or modifications by the
client, the user or any other person.
In the event of a manufacturing defect or
malfunction upon reception, Instant-Alert agrees to replace the
device free of charge.
It is the client's responsibility to have any
damage caused by accident, by negligence or any other reason to the
rental equipment repaired, at the client’s expense, as well as the
maintenance of the equipment.
The client may not relocate the rental
equipment without first notifying Instant-Alert in writing.
is the responsibility of the client to maintain a current contact
TERMS OF SERVICE: Instant-Alert is a service
provided with no contract. The service is effective from the
activation date to the date of cancellation of the service. The
service is automatically renewed every month, unless the client
makes a cancellation request.
SERVICE CANCELLATION: The client can, at any
time cancel its subscription by filling a cancellation form,
available by dialing 1-833-910-2772 or by contacting customer
service online [email protected] The cancellation of the
service will take effect at the date appearing on the cancellation
form. All excess payments will be reimbursed to the client in
accordance with the billing cycle and cancellation date. Equipment
returns must be made within the 30 days following the cancellation
date, failing to do so will lead to the charging of the value of the
equipment to the client’s credit card associated to the client’s
account. The procedure for returning equipment is communicated
following the cancellation request.
PAYMENT: The client agrees to pay a monthly
fee and all taxes related to their chosen subscription type.
Instant-Alert informs the client of the fees and taxes before the
first billing and the same payment will be collected monthly on a
recurring basis as pre-authorized by the client at the time of
subscription. Payment must be made in advance monthly before
receiving the Services. Instant-Alert is authorized to charge fees
using the credit card provided by the client at account creation.
The client must inform Instant-Alert of any changes to the payment
information. Fees and taxes may change on the subscription renewal
date, if the client changes subscription type, or if Instant-Alert
communicates an annual increase in fees, or if required by law.
In the event that the client defaults in making
any payment on the due dates stipulated in this Agreement or
subsequent engagements, or in the events the client is declared
bankrupt, upon giving a twenty- four (24) hours notice Instant-Alert
may cease servicing the client, without prejudice to Instant-Alert
rights to collect any charges which may have incurred or may be
INSTANT-ALERT’S COMMITMENT TO ITS CLIENTS
AND END-USERS : Instant-Alert is a reliable state-of-the-art
emergency response system. The people behind the system are
professionals, trained to respond to emergencies calmly and care for
the well being of the end-users of the Service. Instant-Alert is
committed to making reasonable efforts to support all of its users.
It is understood and agreed that Instant-Alert
is in no way an insurer, that the client may, at its discretion,
The client agrees that Instant-Alert shall not
be liable for the loss or damage due directly or indirectly to any
occurence or consequence there from, which the service is designed to
detect or avert.
If Instant-Alert was found liable for loss or
damage due to a failure on the part of Instant-Alert, in any way, its
liability shall be limited to $ 250, which sum shall be paid and
received as liquidated damages and not as a penalty, and this
liability shall be exclusive. Under no circumstances shall
Instant-Alert be liable for any special, indirect or consequential
damages. The provisions of this paragraph shall apply in the event
that loss or damage, irrespective of cause or origin, result directly
or indirectly to persons or property from the performance or
non-performance of the obligations set forth by terms of this
Agreement or from negligence of fault of Instant-Alert, its agents
LEGAL LIMITATION OF LIABILITY: Agents at the
Intervention Center, Instant-Alert, its officers and employees,
cannot be held responsible for any consequences of any kind,
including, but not limited to: i) service disruption generated by an
act of Nature (fire, flood, earthquake, storm, hurricane, natural
disaster), a terrorist act, a power outage, a disruption of
telephone or cellular services, or any other event outside of
Instant-Alert’s control. ii) claims, actions, procedures, damages
and losses resulting from errors or omissions in the personal
information provided by the client. iii) delays in the response time
by emergency services, or for the lack of response from local
emergency services. iv) damage of any kind, including, property
damage, bodily injury, loss of business or damage caused by or
related to the equipment, its manufacture, installation, or
CLIENT RESPONSIBILITIES: The client must
provide up-to-date payment information or the service will be
interrupted. The client must provide a contact list and an end-user
health record up to date, and any change to these forms must be
communicated to Instant-Alert so that the central office may use the
most recent information during an intervention. The client must
follow the instructions included with the equipment to ensure that
the equipment is properly installed, and if there are any questions,
Instant-Alert customer service should be contacted. In case of
system failure during periodic tests or otherwise defined, the
client must notify client service so that the situation is
corrected. The client must also replace the equipment's batteries at
their own expense.
* Two-way voice communication: Instant-Alert
receives signals sent by the equipment via users' telephone lines.
The client must therefore ensure that he/she has a functional
telephone line, otherwise Instant-Alert will be unable to provide the
maximum monitoring service. If a technical problem occurs on the
telephone line or if the line is busy, the client acknowledges that
the intervention center will be unable to contact the user using the
two-way communications system of the emergency equipment.
* Advanced fall detection: The client of this
service accepts that it is impossible to ensure that 100% of falls
will be detected by the system.
FEES AND FINES: The client accepts that
emergency services sent to the home following an intervention from
our emergency contact center can use various means, including force,
to enter and respond to the emergency. Instant-Alert can in no way
be held liable for damages arising from this intervention.
DAMAGE DURING INTERVENTION: Following a false
alarm, regardless of the reason for the trigger, the costs and/or
taxes imposed by the fire department, paramedics or other services
are the sole responsibility of the client or of its insurer.
RETURNS: Returns, whatever the reason, must be
sent by mail to the following address: Instant-Alert, 9494 boul.
Saint-Laurent, Suite #1014, Montreal, QC H2N 1P4.
The client agrees to keep the box in which the
equipment is received. When returning the equipment, it must be in
its original box and the return will be at the client's expense.
Instant-Alert shall have the right to assign
the Agreement to any other person, firm of corporation without
notice to the client. This Agreement cannot be transferred by the
client, except upon prior written consent by Instant-Alert.
MISCELLANEOUS: The parties agree that this
agreement be drawn up in English and accept that the laws of Quebec
and Canada apply. All amounts expressed in this agreement are
expressed in Canadian dollars. This agreement constitutes the entire
agreement between the Client and Instant-Alert.There are no verbal
conditions or representations modifying any of the terms hereof.
The client confirms that he has read this
contract, that he accepts the conditions attached to it and that
verification tests of the proper functioning of the device will be
The client agrees to verify that the device is
functioning properly on a regular basis.
** PLEASE TEST YOUR DEVICE